Policy and Procedures

It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage guests of Calma Holistic Studio.

At Calma, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as childcare conflicts, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION - Please arrive for your appointment 5-10 minutes prior to the scheduled starting time.  This allows you the time to fill out the appropriate client form (new clients and if not filled out online), change and prepare for the service.  All sessions have a specific time schedule and early arrival allows for a relaxed and complete experience.

If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.

CANCELING YOUR SESSION - Please call or text 619-864-4312 if you need to cancel/reschedule your appointment.  If the appointment is cancelled within less than 48-hours, a $45 cancellation fee will be charged.  

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SCOPE OF PRACTICE

• Calma therapists are licensed professionals and held to the highest standards of the California Massage Therapy Council.

• Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

• Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow the recommendations of your physician.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

• Calma Therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

• The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.

• The client will always be modestly draped. Only the area being massaged will be undraped. 

PROFESSIONAL BOUNDARIES

• Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

• The breast and genital area will not be massaged under any circumstances. 

EXISTING AND NEW MEDICAL CONDITIONS

• It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

• The client must also keep the massage therapist informed of any changes in health conditions, including pregnancy.